How do I fulfil an order?

Last updated 9 Oct 2026

Fulfilling an order tells SalesCenta the customer has their goods. It takes the items out of your stock and marks the order as complete.

1. Open the order

Go to Sales → Orders and open the order. The Paid tab shows orders that are paid and waiting to go out.

2. Fulfil it

In the Actions panel, click Fulfill Order, then Yes, fulfill order to confirm.

Fulfill this order? Stock will be deducted from inventory and the order marked as fulfilled

The stock comes out of the order's fulfilment location, and the order moves to Fulfilled.

A fulfilled order, with Return and Refund now in its actions

Good to know

A fulfilled order can't be edited any more. Check the items and delivery details first.
If the customer sends something back, use Return on the order.
To cancel an order that hasn't gone out, use Cancel & Refund in the same panel (or Cancel Order if it hasn't been paid).

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