Last updated 27 Aug 2026
If you cannot get into your account, you can reset your password yourself — you do not need to contact support.
1. Start the reset
On the sign-in page at app.salescenta.com/login, choose Forgot password.
[Screenshot: the login page with the Forgot password link highlighted]
2. Enter your email
Enter the email address you signed up with and submit.
[Screenshot: the forgot password form]
Use the address on the account. A reset sent to a different address will not arrive, because there is no account attached to it.
3. Open the reset link
Check your inbox for the reset email and open the link inside it.
[Screenshot: the password reset email]
If it has not arrived after a few minutes, check spam.
4. Set a new password
Choose a new password and confirm it, then sign in with it.
[Screenshot: the new password form]
Changing a password you still know
If you are already signed in and simply want a new password, you do not need this flow — update it from your profile instead.
Still locked out?
If the reset email never arrives and it is not in spam, the address may be misspelled on the account, or you may have signed up with a different one. Email hello@salescenta.com from any address you control and tell us your store name.
Did this answer your question? Contact support if you need more help.