How do I contact SalesCenta support?

If you cannot find an answer in this help centre, our team is here. How to reach us depends on what you need.

Email

• General help — hello@salescenta.com
• Billing, invoices, and charges — billing@salescenta.com

Contact form

You can also reach us through the contact form on our website. It goes to the same place as email.

What to include

You will get a faster, more useful answer if your first message includes:

• Your store name or the email you signed up with
• What you were trying to do
• What happened instead, and any error message you saw
• A screenshot, if the problem is something visible on screen

For an order or payment problem, include the order number and the date.

Support on your plan

All plans include email support. Pro includes priority support, and Enterprise includes a dedicated account manager.

Before you write in

Search this help centre first — the answer to setup, billing, and day-to-day questions is often already here, and you will have it immediately rather than waiting for a reply.