How do abandoned cart reminders work?

When a signed-in customer adds products to their cart and leaves without paying, SalesCenta can email them a reminder of what they left behind.

Abandoned cart recovery is a plugin. If you don't see it in your sidebar, go to Plugins and turn on Abandoned cart recovery. See How do I turn features on and off with Plugins?

How it works

• A cart counts as abandoned an hour after the customer's last activity, if they haven't paid.
• The reminder email is sent automatically. You don't need to do anything.
• Only customers who were signed in get a reminder, because guests haven't given an email address.
• Each reminder uses one credit.

See your abandoned carts

Go to Sales → Abandoned Carts. You'll see each cart's customer (or Guest), the number of items, the cart total, when it was abandoned and whether a reminder was sent.

Use the search box to find a customer by name or email.